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After-sale Service


MVTEAM After-Sale Service Policy

This policy covers only those defects that arise as a result of normal use of the product,
and does not cover any other problems, including those that arise as a result of:

a. Improper maintenance or modification;
b. Software, parts or supplies not provided or supported by MVTEAM;
c. Unauthorized modification or misuse.
d. Hostile operation environments, or natural disaster such as thunder, fire, flood and
other acts of God.
e. Damage of the appearance of the products.
f. Uncrating, setup, installation or the removal and re-installation of products after repair.

The details of the after-sales service policy is below:

1. The goods can be replaced within one week if customers don’t like the products
appearance or functions(not quality problem) after received the goods. But customers
should make sure the products and packages were not damaged. And the come and go
freight charge need to be paid by customers.

2. Three Months Free Maintenance.

1). If the products have problems within one month after received goods and can not be
solved in customer side finally, the problem products or parts can be return to MVTEAM.
If it is do the product quality problem after check, MVTEAM will undertake the come and
go freight charge. If not the quality problem (such as, not correct use, lightning cause,
etc), customers should pay the come and go freight charge.
Note: for the return goods, the sender need to prepay the freight charge when delivery
out, then calculate the prepaid freight charge into next order.
 

2). If the products have problem(not improper use or force majeure) within 2-3 months
after received goods, MVTEAM will pay the freight charge after repaired. And the
customer should undertake the returned freight charge.

3.Warranty

CCTV Camera,AHD Camera,CVI Camera,SDI Camera are 2-year-warranty
IP Camera,NVR,DVR and CCTV accessories are 1-year-warranty.

1) If the products have problem during warranty period(more than 3 month after received
goods), the customers only need to pay the replaced components and come and go
freight charge, not need to pay the repair charge.

2) If the products have problem after the warranty period, MVTEAM also will maintain the
products. And the customers should not only pay the replaced components and repair
charge, but also need to pay the repair charge.

4. If the customers find there is product models which MVTEAM sent not correct or less
shipping usually within 3 days after receive the goods. MVTEAM will send the correct
or less shipping ones to customers. And MVTEAM will pay all expenses produced by
our mistake.

5. In order to help to save customers or MVTEAM freight charge or other cost, it is better
to send the maintenance products with the new orders together.

6. MVTEAM shall have no obligation to repair, replace, or refund until getting the defective
product from customers.

7. If MVTEAM is unable to repair or replace a defective product which is covered by
MVTEAM's warranty, MVTEAM shall refund the purchase price for the product within a
reasonable time after being notified of the defect.

8. This warranty is valid in any country that covered MVTEAM products.

9. Above after-sale policy only apply to products supplied directly from MVTEAM Industrial
Limited.